Independent Climbing T&Cs

  1. A transfer to another session or full refund is available if we are made aware of the cancellation by email at least 48 hours prior to the start time of the booking. Please email info@vauxwall.co.uk for VauxWall West & East and info@canarywall.co.uk for CanaryWall.
  2. You can also cancel your own bookings via your online Rock Gym Pro account (created when you make a booking) and be refunded in full provided this is done at least 48 hours before your session is scheduled to start.
  3. If you believe that you have contracted Covid-19, we will offer a full refund at any time up until the session start time. Please note that you will not be able to book another session with us for seven days to allow for conclusive testing.
  4. This is an independent climbing session and there are no instructors available. You must be 18+ and capable of climbing independently (or 14+ with prior assessment and written permission from your parent or legal guardian) or accompanied by a competent adult climber who has taken (or is prepared to take) our Bouldering Supervisor Assessment. Please refer to our website for full details.
  5. Take great care to ensure you are booking the correct centre. We cannot transfer bookings between centres.
  6. Please ensure that you arrive promptly for your session and no more than fifteen minutes early or late. If you arrive outside of this window, you will need to speak to a member of staff to check in.
  7. Arriving late will eat into your allocated two hours. Extending your session or transferring to the next slot is not guaranteed and is at the discretion of LCC staff.
  8. Members and punch card holders booking back-to-back sessions is not permitted in the interests of fairness to all centre users. At peak times, sessions are limited two hours. Staff will permit you to stay over your allotted time if capacity allows; please just speak to a member of the team to see if this is possible. If you wish to guarantee a longer session, please visit during our off-peak periods when capacity is less of an issue.
  9. There is a two-strike policy for members and punch card holders who do not attend and have not given the requisite 48 hours’ notice. After two such incidences, members and punch card holders will be billed £5 for each subsequent no-show. Please refer to the LCC London Membership Terms and Conditions (January 2021) for full details.
  10. You can book a maximum of six participants per booking.
  11. You must make a booking for every participant e.g. If you have a family membership and wish to climb with your two children, please make a booking for three members.
  12. You must only book in accordance with the current Government restrictions regarding multiple households and indoor mixing.
  13. If you are feeling in any way unwell, please do not come to the centre; follow Government advice and self-isolate.
  14. Our standard Conditions of Use and Rules for climbing apply at all times.