Booking Terms & Conditions

PARTICIPATION IN CLIMBING ACTIVITIES AND ON-SITE SAFETY

The Lakeland Climbing Centre Ltd (LCC) will endeavour to provide a service to you with reasonable care and skill. Your safety and enjoyment are our prime concern. We want to ensure that you have as much fun as possible in a safe environment.

By signing up for a session, course or club with LCC, you are acknowledging the British Mountaineering Council’s participation statement below:

“The British Mountaineering Council recognises that climbing and mountaineering are activities with a danger of personal injury or death. Participants in these activities should be aware of and accept these risks and be responsible for their own actions and involvement.”

All participants in climbing activities are also required to complete a registration form prior to their session where they, or the adult responsible for their involvement, will be required to declare any medical conditions which may affect their or others’ safety during the session and also to agree to abide by the Conditions of Use and Rules of the Centre. A refusal to complete the form will be deemed a cancellation by the client. In the absence of negligence or fraudulent misrepresentation neither LCC nor its employees or agents shall be responsible for the death, personal injury or illness of any guest, nor shall they be liable for any loss, theft or damage to valuables or any personal property whilst on LCC premises. Non-climbing visitors to the centre(s) must register at reception and abide by the rules applied to visitors.

LCC staff and instructors reserve the right to remove participants from any session if it is deemed that their behaviour impacts the safety or enjoyment of that individual or others.

PAYMENT FOR BOOKINGS

All bookings are made with The Lakeland Climbing Centre Ltd, Registered Company No: 3006915

Registered Office: The Lakeland Climbing Centre, Unit 27, Lake District Business Park, Kendal, Cumbria, LA9 6NH.

  1. FEES

All fees are inclusive of VAT at 20%.

Fees are payable by cheque to the Lakeland Climbing Centre Ltd, credit or debit card.

  1. BOOKINGS

Full payment must be made at the time of booking.

  1. CANCELLATION BY THE CLIENT

In the event of a client cancellation of a booking at an LCC venue, the booking can be refunded in full or transferred to a new date up until two weeks before the date of the session.

Within fourteen days but more than 36 hours of the start date of the booking, the fee is non-refundable but can be transferred subject to availability and the discretion of LCC.

Within 36 hours of the start date of the booking, the booking is non-transferable and non-refundable.

If you believe that you or anyone in your party has contracted Covid-19, we will offer a full refund at any time up until the session start time. Please note that you will not be able to book another session with us for seven days to allow for conclusive testing.

  1. CANCELLATION BY LCC

LCC will make every attempt to ensure that your session runs as scheduled and will endeavour to rearrange your booking should it prove impossible to provide a service as a result of a situation beyond its reasonable control. However, LCC will not accept liability for any additional losses you incur as a result of a situation beyond its reasonable control.

In the event of LCC cancelling a booking, the client shall be entitled to:

  1. A full refund of all money paid; or
  2. A transfer to an alternative course/session/event; or
  3. A transfer to an alternative date.